Question 1

Check Up Packages

Accepted Answer

**Q: How do I decide which check up package is right for me?**

A: The VIP check up is recommended for patients under age 30 and without any underlying medical conditions.  The Premium Check up is recommended for patients above age 35 and for those who have an underling medical condition. The Advanced check up package is recommended for patients between 30 to 40 and for those who want the tests from premium check up package but do not want the gastrointestinal tests included in this package

**Q: How long does the check up take?**

A: Most Check Up packages take one day, from 9 am till 5pm, including the VIP Check Up Package. However the Advanced Check up takes 2 days while the Premium Check Up takes 3 days

**Q: Is there anything I should know or do before the check up?**

A: Yes, there are three main things that you should do before coming in for the check up. We will also provide you a document with checklist on what to expect.

- You should inform us if you have any underlying medical conditions and any medication that you are taking. This is important since some tests cannot be done when one has certain medical conditions. You can also bring your past medical records
- You should start fasting for 8 to 12 hours prior to beginning the check up
- You should stop smoking, drinking alcohol, taking vitamins or any other drugs at least a week prior to the check up. If there are prescribed medication, kindly inform your patient manager the list of medication you are currently taking
- Wear comfortable, loose fitting clothes that can be easily removed, for example for ECG, clothes that can be removed from the waist up.

**Q: There are certain tests that I don't need from the package. Can I remove the tests I don't need and add on the ones I need or recommended by my doctor?**
A:  At the moment we cannot customize the check up packages, as they are already highly discounted. For example the premium check up package is discounted from a total of over 9000 USD to 3750 USD. We can remove the tests you don't need from the package, but the price will still remain the same. However we can add on additional tests that you may need to the check up package, and we will share with you the additional cost for these extra tests.

**Q: Which oncology package is suitable for whom?**

A:  Fundamental Check Up: Asymptomatic individuals who are seeking a foundational screen to establish their baseline health profile.

- Hereditary Check Up: Individuals with multiple relatives affected by related cancers. Even those without a clear family history may carry actionable mutations.

- Full Screening Check Up: Individuals who are seeking the highest level of thoroughness across multiple organ systems and risk domains.

- Longevity Check Up: Health-conscious individuals focused on sustainable health and wellness beyond oncology concerns for a holistic health view. sustainable health and wellness beyond oncology concerns for a holistic health view.

Question 2

Pricing Options and Discounts

Accepted Answer

**Q: Do you offer any promotional prices or discounts?**

A: Yes we do offer group discounts depending on the number of people travelling together with you. Ranging from 5% to 15%.

**Q: During the Process of check up, if the doctor recommends additional test or treatment, is that covered in the check up package?**

A: No, additional tests and treatment interventions are not covered in the check up, that would count as an additional cost. However, you do get a 20% flat discount on additional tests or exams suggested by our doctors or self-suggested for Radiology and Lab tests.

Question 3

Recommended additional tests and treatment options

Accepted Answer

**Q: What happens when something is found during the check up process?**

A: If any of the tests done come back positive for any condition, the doctors may recommend running additional tests for further assessment. In the case where immediate treatment is needed, the doctors will develop a treatment plan. For example in the case of a colonoscopy test being done, when they find polyps in the colon, the doctors may conduct a small surgery to remove the polyps. However if you opt out of the treatment intervention, the doctors can write you a referral letter that you may take with you to your doctor in your home country for further care.

Question 4

Available Dates

Accepted Answer

**Q: Can I change the date once I book in by paying deposit?**

A: Yes you can change the date of appointment. Kindly communicate with your patient manager your preferred date so that it can all be organized in the hospital

**Q: Will it cost me to change the dates**

A: No, you are not charged extra for changing dates. You can do so at most twice

**Q: Do you do check ups during the weekend?**

A: We only perform check up from Monday to Saturdays. We do not conduct check ups on Sunday

Question 5

Travel  Logistics

Accepted Answer

**Q: Is transportation included in the package**

A: Yes we do offer transfers for free from the airport, to our partner hotels, to the hospital, back and forth till the final day back to the airport

**Q: Do you have partner hotels you work with and is it included in the check up price?**

A: We do have hotels we work with, however the prices are not included in the check up price. We can only make a reservation for you and you pay directly at the hotel upon arrival on the day of.

**Q: What if I have my own preferred hotel booked and not a hotel-partner of Memorial, will transportation still be provided?**

A: Yes, as long as hotel is within 10 KM from the hospital, we can still provide transfers for free. Otherwise more than 10km will be charged the extra KM

**Q: Do I need a visa to come to Turkey?**

A: Many citizens can travel to Turkey visa free or may need an e-visa. You can can check out the official Turkish Government website on the requirements depending on your passport. https://www.mfa.gov.tr/visa-information-for-foreigners.en.mfa

**Q: If I need a visa, does Memorial offer any support?**

A: Yes, if you come from a country that requires you to have a visa before travelling to Turkey, we can provide a visa support letter. Our dedicated international patient management team can support in this

**Q: Is it safe to travel to Turkey at the moment?**

A: Yes, at the moment it is safe to travel to Istanbul. Memorial Hospital is a JCI accredited that strictly follows patients safety. Our dedicated team of international patient managers always inform our patients ahead of time of any changes that may affect their travel

Question 6

Memorial Hospital Staff Support

Accepted Answer

**Q: What languages do the staff speak?**

A: We have coordinators and interpreters who speak English, French, German, Arabic, Russian, German, Romanian, and other languages to support our international patients. Let us know your preferred language when booking.

**Q: Can I have female doctors conduct the check up?**

A: Yes we can organize only female doctors especially for the gynecology examination. Kindly communicate with your patient manager in advance

Question 7

Contact for additional Questions?

Accepted Answer

**Q: Who will be my point of Contact in case I have additional Questions?**

A: You can contact our patient manager Becky, through these means:
- Through Scheduling phone calls,
- Through WhatsApp message,
- Through email communication

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